Loan application

Recording data and uploading documents are necessary for the judgement of a housing loan, for example adding credit participants, recording data of income and expenditure, housing information, guarantee and real estate are carried out in the loan application phase.

The loan application process is less structured than the loan offer phase. Therefore, we combine the benefits of Case Management (CMMN) with BPMN.

Through our application, the electronic documents for credit approval can be uploaded to the central document management system.

The rules set out in the decision tables ensure the loan application can be accepted only if all data is fully recorded.

In the loan application phase, personal agents can make the pre-scoring, on the basis of determining whether the compiled loan application package is expected to receive positive consideration.

Recorded data is also made available for core banking applications.

Credit approval - Loan contract

The credit approval is supported by the application through the technical implementation of the decision workflow. The number of judgment levels and process steps are defined by the process model. The credit approval competencies and other influencing factors, criteria (e.g. credit approval loads) are controlled through decision tables.

Both the personal agent and client can be informed on-line through the system of the qualification status of the prepared loan application.

At the contracting stage, the application starts the process of preparing the housing loan and additional contracts. The data needed to upload document templates is collected and forwarded by the eHitel application to DMS systems that impersonate the contract templates.

The created documents will be returned to the eHitel application from the DMS systems, so they will also be available online to the personal agent and client.

Disbursement

The application manages the payment terms defined in the credit approval, providing a platform for submission of the required documents and for electronic uploading.

In the case of close submission deadlines or of a failure to comply with the time limit, the credit adviser or, on demand, the borrower directly will be informed of the necessary action.

After completing the payment conditions, the actual payment process is started calls service providers of payment systems where payment transactions are realised.

Task management

The application both guides and supports the personal agent through the necessary steps for the loan application to be accepted. Each task is assigned according to the lending model of the financial institution.

The personal agent can see the tasks in their own task list in context; which loan case is in which phase and what steps and tasks are needed to be completed.

The used process model provides sufficient flexibility in the loan application phase, so it is feasible to manage cases with the specificity of the particular case.